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This Refund Policy outlines the terms and conditions for requesting and processing refunds for purchases made on the Konisko e-commerce website (referred to as "Konisko" or "the website"), owned by Shine Apex India. By making a purchase on Konisko, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds:
- Refunds are available for eligible products or services purchased directly from Konisko.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Some products may be exempt from refunds due to hygiene reasons, downloadable digital content, or other specific circumstances. Such exemptions will be clearly stated on the product page.
2. Refund Process:
- If you are dissatisfied with your purchase and believe you are eligible for a refund, please contact Konisko's customer support within 3 days of receiving the item.
- To request a refund, you may be required to provide proof of purchase, such as an order number or receipt.
- Our customer support team will review your request and may require additional information to process the refund.
- Once your request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
- Depending on your payment provider, it may take 5-7 bussiness days for the refunded amount to reflect in your account.
3. Non-Refundable Items:
- Certain products or services may not be eligible for refunds, including but not limited to:
- Downloadable digital content, such as e-books, music, or software, once accessed or downloaded.
- Products that have been used, damaged, or altered after receipt.
- Customized or personalized items.
- Perishable goods, such as food or flowers.
- Exemptions will be clearly communicated on the product page or during the checkout process.
4. Shipping Costs:
- Shipping and handling charges are non-refundable, except in cases where the item received is damaged, defective, or incorrect.
5. Cancellations:
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may be eligible for a refund as per this policy.
6. Changes to this Refund Policy:
- We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on Konisko.
- It is your responsibility to review this Refund Policy periodically to stay informed about our refund practices.
