English
This Return and Cancellation Policy outlines the procedures and conditions for returning purchased items and cancelling orders on the Konisko e-commerce website (referred to as "Konisko" or "the website"), owned by Shine Apex India. By making a purchase on Konisko, you agree to comply with this policy.
1. Returns:
- We want you to be completely satisfied with your purchase from Konisko. If you are not satisfied with an item for any reason, you may return it within 3 days of receiving the item for a refund or exchange, subject to the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Returns must be accompanied by proof of purchase, such as an order number or receipt.
- Some products may be exempt from returns due to hygiene reasons, downloadable digital content, or other specific circumstances. Such exemptions will be clearly stated on the product page.
2. Return Process:
- To initiate a return, please contact Konisko's customer support within the specified return period.
- Our customer support team will provide you with instructions on how to return the item.
- Once we receive the returned item and verify its condition, we will process your refund or exchange as per our Refund Policy.
3. Cancellations:
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will make every effort to accommodate your request.
- Once an order has been shipped, it cannot be cancelled. However, you may still be eligible for a return and refund as per our Return Policy.
4. Non-Returnable Items:
- Certain products or services may not be eligible for returns, including but not limited to:
- Downloadable digital content, such as e-books, music, or software, once accessed or downloaded.
- Products that have been used, damaged, or altered after receipt.
- Customized or personalized items.
- Perishable goods, such as food or flowers.
- Exemptions will be clearly communicated on the product page or during the checkout process.
5. Refunds and Exchanges:
- Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
- Shipping and handling charges are non-refundable, except in cases where the item received is damaged, defective, or incorrect.
- Exchanges may be offered for items of equal or lesser value, subject to availability. If the exchanged item is of greater value, you may be required to pay the price difference.
